Handmade Accessories

simple gold earrings

• All orders received by us are delivered subject to availability.
• Orders will be processed and dispatched within 8 working days.
• We will make every effort to dispatch your order within 8 working days. Should any delays occur you will be duly informed. We will not be responsible for delays caused during shipment.
• The recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped.
• Your order maybe subject to delays or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
• We deliver the product through EMS (Express Mail Services) and FedEx.

Returns

Please observe the following procedure for all returns to us:

If you are not satisfied with the product after you received it, you have the right to return under the following conditions:

1. Products should be return within 14 days of receiving it.

2. Products should not have been used, altered, resized or damaged.

• On the back of your delivery note or on another piece of paper, (If you no longer have your delivery note), please include your order number and the reason for the return.
• If you are returning your product because it is defective or is different from what you ordered, please state the defect(s) or change.
• Repackage the product in its original packaging, including any accessories, brochures, guarantees, or warranties that came with the product.
• Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
• If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
• You are responsible for paying any postage or shipping costs incurred when returning the product. We will refund postage if your returns are valid.
• We recommend that all returns be sent by registered insured post so that it can be tracked.
• We will not issue refunds for any items lost or stolen in transit to us. (You can claim compensation from the company that shipped the return)
• Unused products may be returned promptly by customers to the address below:

Wellawatte Nithyakalyani Jewellery