Earrings overstock
Computer and electronics follow our Standard Return Policy. Items must be returned in their original condition, unopened, to qualify for a full refund. We will issue a partial refund if the item is open, used, or returned late*. We may also subtract the original shipping charge and return shipping fees, unless the return is due to an Overstock error.
Large Screen TVs (larger than 50 inches)
Large screen televisions are shipped via freight carrier.
Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.
Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.
Large Appliances
Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.
If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers is be given the opportunity to attempt to repair the item.
Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary. Click here to see a list of manufacturer’s contact information.
Mattresses
Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery.
Jewelry, Watches and Accessories
We accept returns on jewelry and watches within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.
If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.
- Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
- Use a trackable shipping method. We will request a tracking number for each item.
- Insure items valued at $500 or more for their full value.
- For security purposes, do not write on the outside of the package or directly on watch boxes.
Mail Jewelry and Watch returns to:
Overstock.com
1790 South 4800 West Ste. A
Salt Lake City, UT
84104
NOTE: Overstock accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.
